Your Data
What data Skytells collects, what it does not store, and your rights as a user.
Your Data
This page explains exactly what data Skytells collects when you use the API, what data is explicitly not collected, and what rights you have over your information.
What Skytells Collects
| Category | Examples | Stored | Purpose |
|---|---|---|---|
| Account information | Name, email address, organization | Yes — account lifetime | Account management, communication |
| Billing data | Payment method (via Stripe), invoices, credit usage | Yes — account lifetime + legal retention | Payment processing, usage-based billing |
| Prediction metadata | Prediction ID, status, timestamps, model used, credits consumed | Yes — account lifetime | Usage tracking, billing reconciliation, support |
| API request logs | HTTP method, endpoint path, status code, response latency, API key ID | Yes — 30 days | Operational monitoring, rate limiting, debugging |
| Generated outputs | Images, audio, video files | Yes — 5 minutes only | Delivery to you via CDN |
| Technical data | IP address, User-Agent, TLS version | Yes — 30 days | Security, abuse prevention |
What Skytells Does NOT Collect
| Data type | Guarantee |
|---|---|
| Input prompts | Prompts and input parameters are processed in-memory during inference. They are never written to disk, logs, or any persistent store. |
| Request / Response bodies | API request and response payloads are not logged. Only HTTP metadata (method, path, status code) is retained. |
| Generated content (long-term) | Output files are purged 5 minutes after prediction completion. No copies are kept in backups or archives. |
| Usage for training | Your inputs and outputs are never used to train, fine-tune, evaluate, or improve any Skytells model. |
| Browsing / tracking data | The API does not set cookies or use tracking pixels. No behavioral profiling occurs. |
Skytells acts as a data processor when handling content you submit through the API. You remain the data controller and retain full ownership of your inputs and generated outputs.
Content Ownership
- You own your inputs. Prompts, parameters, and any files you upload remain your intellectual property.
- You own your outputs. All generated images, audio, and video are yours. Skytells claims no rights, licenses, or ownership interests over generated content.
- No derivative use. Skytells does not create derivative works from your content, redistribute it, or use it for any purpose other than fulfilling your API request.
Your Rights
Depending on your jurisdiction, you may have the following rights. Skytells honors these regardless of location:
| Right | Description |
|---|---|
| Access | Request a copy of all personal data Skytells holds about you. |
| Deletion | Request permanent deletion of your account and all associated data. |
| Correction | Request correction of inaccurate personal information. |
| Portability | Receive your data in a structured, machine-readable format. |
| Restrict processing | Request that Skytells limit how your data is used. |
| Withdraw consent | Withdraw consent for optional data processing at any time. |
| Object | Object to processing based on legitimate interest. |
| Non-discrimination | Exercising your privacy rights will never affect your service quality or pricing. |
How to Exercise Your Rights
Submit a request through skytells.ai/support with your account email and the right you wish to exercise. Skytells will respond within 30 days (or sooner where required by local law).
Data Deletion
Account Deletion
When you delete your Skytells account:
- Immediate — API keys are revoked, active predictions are canceled, and dashboard access is terminated.
- Within 24 hours — All prediction metadata, usage history, and account information are queued for permanent deletion.
- Within 30 days — All data is permanently purged from primary storage and backups. Billing records may be retained longer where required by tax or financial regulations.
Prediction Deletion
Individual predictions can be deleted at any time via DELETE /v1/predictions/{id}. This immediately removes:
- Prediction metadata (status, timestamps, metrics)
- Any remaining output files (if still within the 5-minute retention window)
- Billing records associated with that prediction are retained for accounting purposes
Third Parties
| Service | Role | Data shared |
|---|---|---|
| Stripe | Payment processor | Payment method details, billing address |
| Cloud infrastructure (AWS / GCP) | Hosting provider | Encrypted data at rest; governed by Skytells DPA |
Skytells maintains a subprocessor list that is updated with advance notice. Enterprise customers with a DPA receive notification before any subprocessor changes take effect.
Skytells does not sell, rent, or share your personal data with advertising networks, data brokers, or any third party for marketing purposes.
Related
- Data Retention — Retention timelines and automatic purging of prediction outputs.
- Governance — Data residency, regional processing, and sovereignty guarantees.
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